I've posted over a thousand prints and originals and luckily the postal services haven't lost or damaged one yet!
In the unfortunate event of a missing artwork or print, I provide a full refund, unless the package when tracked shows as arrived and signed for at any address.
In the instance of a damaged print or original, you will receive a full refund, so long as there is proof the damage occurred before you received it.
If you notice any dents or perforations to the tube, box or envelope, it’s vital that you take good clear images BEFORE opening the package. Ideally these pictures would be with the courier. This way, if damage has occurred to the painting or print inside, we have evidence that it was done by the postal service and a refund can be given.
GENERAL REFUNDS
I don’t offer refunds for originals (shop bought or commission) or prints.